Food Delivery & Collection Policy

1. Overview

The Pie Board prepares traditional British meals for collection and local delivery through our online ordering service.

This policy provides information about how orders are handled, expected preparation times, collection arrangements and delivery procedures.

2. Order Confirmation & Preparation Process

All orders are reviewed after submission to ensure the selected dishes, collection details or delivery information have been received correctly.

Once an order has been accepted, preparation begins according to the selected menu items and requested collection or delivery requirements.

Preparation times depend on:

• The number of dishes ordered
• The type of meals selected
• Current kitchen workload
• Collection or delivery schedule

3. Standard Preparation Times

Most standard menu orders are normally prepared within:

This includes regular selections such as:

• Individual meals
• Pies
• Pasta dishes
• Rice meals
• Sides and additional items

For larger orders or multiple meal selections, preparation may require:

During evenings, weekends and public holidays, preparation times may occasionally be longer due to increased order volume.

4. Collection Service

Customers selecting collection can choose an available collection time during the ordering process.

Collection process:

1. Place your order online and select collection.
2. Choose an available collection time.
3. Meals are prepared before the selected collection time.
4. Collect your order at the confirmed time.

Customers are encouraged to arrive close to their selected collection time. Orders should normally be collected within:

5. Delivery Service

Local delivery is available to selected nearby areas during normal operating hours.

Delivery availability depends on:

• Delivery address
• Available delivery coverage
• Current order volume
• Operating hours

6. Estimated Delivery Times

After food preparation has been completed, delivery normally takes approximately:

Delivery times may vary depending on traffic conditions, weather, road conditions and the number of active orders.

7. Delivery Address Requirements

Customers are responsible for providing accurate delivery information.

• Full delivery address must be provided
• Correct postcode should be entered
• Contact details should be accurate
• Someone should be available to receive the order

8. Receiving Your Delivery

Someone should be available at the delivery address during the expected delivery period.

If delivery cannot be completed because nobody is available, the address cannot be located or contact cannot be made, we will attempt to contact the customer using the provided details.

9. Food Packaging & Quality

All meals are prepared and packed carefully before collection or delivery. Packaging is selected to help maintain food quality during normal handling.

Customers are advised to check their order when received and follow any storage or reheating information provided.

10. Order Changes Before Preparation

If you need to update order details, please contact us as soon as possible.

Requests can only be considered before food preparation has started. Once preparation has begun, changes may not always be possible.

11. Issues With Orders

If there is an issue with your order, please contact us within:

Please provide your order details and information about the issue so we can review the matter properly.

12. Refund Related Requests

Requests relating to order issues are reviewed based on the order information, preparation status and circumstances reported.

Where a refund is approved, processing is normally completed within:

13. Advance Orders

Customers may place orders in advance where available. Advance orders allow customers to select a preferred collection date and time.

Larger advance orders may require additional preparation time.

14. Contact Information